alva/felsokning/services/plattform/ecm-regler.json

{
  "version": "2.1",
  "beskrivning": "ECM Knowledge Library — serverdistribuerat regelpaket. Uppdateras utan appändring: redigera filen (eller montera en ConfigMap över den i klustret) och starta om tjänsten. Klienten hämtar paketet vid inloggning och faller tillbaka till sitt inbyggda standardpaket offline.",
  "arendetypRegler": {
    "Warranty": [
      {
        "id": "garanti_miltal",
        "rubrik": "Mileage documented",
        "krav": "miltal",
        "detaljVidBrist": "Warranty cases require a documented odometer reading."
      },
      {
        "id": "garanti_historik",
        "rubrik": "Service history checked",
        "krav": "historik",
        "detaljVidBrist": "Warranty cases require a checked service history."
      },
      {
        "id": "garanti_claim",
        "rubrik": "Claim or warranty number recorded",
        "krav": "claim",
        "detaljVidBrist": "State the claim or warranty number — from the scanned work order or the recorded payer."
      },
      {
        "id": "garanti_betalare",
        "rubrik": "Payer established",
        "krav": "betalare",
        "detaljVidBrist": "Record the payer — track, name and reference — before closing."
      }
    ],
    "Goodwill": [
      {
        "id": "goodwill_miltal",
        "rubrik": "Mileage documented",
        "krav": "miltal",
        "detaljVidBrist": "Goodwill cases require a documented odometer reading."
      },
      {
        "id": "goodwill_historik",
        "rubrik": "Service history checked",
        "krav": "historik",
        "detaljVidBrist": "Goodwill cases require a checked service history."
      },
      {
        "id": "goodwill_godkannande",
        "rubrik": "Grantor's approval recorded",
        "krav": "godkannande",
        "detaljVidBrist": "Goodwill requires the grantor's documented approval before closing."
      }
    ],
    "Insurance": [
      {
        "id": "forsakring_skadenummer",
        "rubrik": "Claim number recorded",
        "krav": "skadenummer",
        "detaljVidBrist": "Insurance cases require a claim number (read from the work order)."
      },
      {
        "id": "forsakring_bildbevis",
        "rubrik": "Photographic evidence present",
        "krav": "foto",
        "detaljVidBrist": "Insurance cases require photographic documentation."
      },
      {
        "id": "forsakring_betalare",
        "rubrik": "Payer established",
        "krav": "betalare",
        "detaljVidBrist": "Record the insurer — name and claim reference — before closing."
      }
    ],
    "Complaint": [
      {
        "id": "reklamation_historik",
        "rubrik": "History and previous attempts checked",
        "krav": "historik",
        "detaljVidBrist": "Complaint cases require a checked history (previous repairs and attempts)."
      }
    ],
    "Used-vehicle warranty": [
      {
        "id": "begagnat_miltal",
        "rubrik": "Mileage documented",
        "krav": "miltal",
        "detaljVidBrist": "Used-vehicle warranty cases require a documented odometer reading."
      }
    ],
    "Body damage warranty": [
      {
        "id": "vagnskada_betalare",
        "rubrik": "Payer established",
        "krav": "betalare",
        "detaljVidBrist": "Record the warranty administrator — name and reference — before closing."
      },
      {
        "id": "vagnskada_miltal",
        "rubrik": "Mileage documented",
        "krav": "miltal",
        "detaljVidBrist": "Body damage warranty cases require a documented odometer reading."
      },
      {
        "id": "vagnskada_bildbevis",
        "rubrik": "Photographic evidence present",
        "krav": "foto",
        "detaljVidBrist": "Body damage warranty cases require photographs of the damage."
      }
    ],
    "Extended warranty": [
      {
        "id": "forlangd_betalare",
        "rubrik": "Payer established",
        "krav": "betalare",
        "detaljVidBrist": "Record the warranty provider — name and reference — before closing."
      },
      {
        "id": "forlangd_claim",
        "rubrik": "Claim authorization recorded",
        "krav": "claim",
        "detaljVidBrist": "External warranties require a claim or authorization number before repair is reimbursed."
      },
      {
        "id": "forlangd_miltal",
        "rubrik": "Mileage documented",
        "krav": "miltal",
        "detaljVidBrist": "Extended warranty cases require a documented odometer reading."
      },
      {
        "id": "forlangd_historik",
        "rubrik": "Service history checked",
        "krav": "historik",
        "detaljVidBrist": "Extended warranty terms often condition cover on service history — check and document it."
      }
    ],
    "Leasing or fleet": [
      {
        "id": "leasing_betalare",
        "rubrik": "Payer established",
        "krav": "betalare",
        "detaljVidBrist": "Record the leasing or fleet company — name and reference — before closing."
      },
      {
        "id": "leasing_miltal",
        "rubrik": "Mileage documented",
        "krav": "miltal",
        "detaljVidBrist": "Leasing and fleet cases require a documented odometer reading."
      }
    ]
  },
  "undantagsorsaker": [
    "The component is inaccessible",
    "The vehicle cannot be lifted safely",
    "The customer declined disassembly",
    "Poor visibility or access",
    "Equipment not available"
  ],
  "orsakskategorier": [
    "Normal wear",
    "Age",
    "Distance travelled",
    "Material fatigue",
    "Manufacturing defect",
    "Inadequate maintenance",
    "Faulty previous repair",
    "External influence",
    "Corrosion",
    "Overheating",
    "Contamination",
    "Improper use",
    "Modification",
    "Accident or damage",
    "Unknown cause"
  ],
  "underlagskallor": [
    "Foto",
    "Video",
    "Measurement result",
    "Diagnostic readout",
    "Previous history",
    "Service history",
    "Technical documentation",
    "Direct observation"
  ]
}