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alva/felsokning/docs/modules/live-share.md
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Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_012EQg3rJsrQ1ZNTvkzmQAtt
2026-08-04 20:19:47 +00:00

2.4 KiB

Module: Live Share

Canonical version. Swedish: live-share.sv.md.

Purpose

Every case can be published through a unique secure share link. The link shows the case's current status in real time and updates automatically as new information is recorded. No manual export is needed.

A live view is of great value to customers, supervisors, insurers and manufacturers — but it must always remain under the workshop's control, with clear permissions and security levels.

Example customer view

Case: Volvo XC60
Status: 🟢 Diagnosis in progress

Customer's fault description
  The car vibrates at about 88 km/h.

Current status
  ✔ Object identified
  ✔ Road test carried out
  ✔ Tyres documented
  ✔ Tyre pressure checked
  🔄 Wheel balancing being checked
  ⏳ Driveshafts not checked

Images · Measurements · Timeline

Recommended next step
  Check radial runout.

Live updating

While the technician works, the page updates automatically without reloading. The recipient immediately sees new images, new measurements, new comments and status changes.

Permission levels

Links can be created with different access levels:

  • Customer — read access to the information the workshop has chosen to share.
  • Internal — full visibility for colleagues and supervisors.
  • External partner — for example an insurer or a manufacturer, with a restricted set of information (including hypotheses, clearly marked as unverified).

Implemented in the platform: every link is created with a level, the filtering happens server-side, and links can be revoked — a revoked link returns 404.

Export

From the same case it should be possible to export:

  • PDF
  • JSON
  • CSV
  • API
  • Print-friendly HTML

All exports build on the same data source (the event log), which reduces the risk of discrepancies.

Versioning

Every export is stamped with:

  • a version number,
  • date,
  • time,
  • who exported it,
  • the export format.

That makes it possible to establish afterwards exactly what information was shared at a given moment.

Product vision

A diagnostic case is not merely a chat or a log, but a living digital work journal. It can be followed in real time, taken over by a colleague, reviewed by a supervisor, shared with the customer and concluded with a complete report — all from the same data model. That reduces duplicated work and means every party starts from the same current information.